I received a refund from TPG, and the only information available on their website indicated that I was receiving a loan and would have an interest rate of 35.99% on my 'refund'.
NO ONE answers their phone numbers. You can continue to give me their contact info, but it is useless.
I can also not reach anyone at Turbo Tax. This is ridiculous. I receive better customer service from the IRS.
Turbo Tax lost me as a customer after 8+ years of using them for my taxes.