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Returning Member
posted Feb 28, 2025 12:06:14 PM

How do you get a live person when calling customer service?

I've called TT customer service line 3 times and can't get a live person to look into my account! The automated system keeps hanging up on me. I don't want to know my refund status. I want someone to look for my refund because it said deposited, but the IRS said TT still has it and needs to release my money! It's been a week!

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1 Replies
Level 15
Feb 28, 2025 12:09:52 PM

FROM THE IRS WHERE’S MY REFUND SITE:

https://www.irs.gov/wheres-my-refund

How it works

Where's My Refund shows your refund status:

  • Return Received – We received your return and are processing it.
  • Refund Approved – We approved your refund and are preparing to issue it by the date shown.
  • Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.