The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169
https://ttlc.intuit.com/replies/6419975
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
You are not able to track the arrival of your Turbo Visa Debit Card. Your Turbo Visa Debit Card should arrive within 5-10 business days from the date your signed up for it. (Remember: Saturday, Sunday, and official holidays don't count as business days). If you think your card should have arrived by now, please visit TurboDebitCard.com or call us toll-free at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.
For more information, please see this TurboTax FAQ:
https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...
Please reach out to the Turbo Tax Prepaid Card customer service to report your card lost:
My card was suppose to be expidited and arrive by today and when I call I'm on hold for hours on end is there a different number I can call???
I payed a 15 fee
@bmedina40 If your card is supposed to be delivered today, there's a good chance that you will receive it by the end of business day. The (888) 285-4169 is the only number available at this time to speak with a representative. However, you can check the website for more information. Here's the website: TurboDebitCard.com
Also, visit: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306
Here is more information on When you will receive your Turbo Visa Debit card.
Have not received my card getting frustrated with TurboTax at this point the phone number keeps giving me the run around I can't enter a card number I don't have
When you call the number for Turbo Prepaid Visa, the best way to get through to a live person is to select the option where your refund was loaded onto a card that is not yours. This will send you over to the fraud department.
Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.
Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.
My turbo card was returned back to the company. I have been trying to contact someone and I’m not receiving an answer from the 1-888... number
Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.
https://turbodebitcard.intuit.com/contact-us
@Cindy1966 There is no tracking number for the Turbo Card. Call toll-free at (888) 285-4169 to check the address on file, update your address, or have a new card sent to you if it's been longer than 10 business days. Follow the steps below. I have called the system to create these steps for you.
If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.