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New Member
posted Jun 5, 2019 11:27:08 PM

How do I track where my turbo tax card is

0 46 3729
24 Replies
New Member
Jun 5, 2019 11:27:10 PM

The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call  toll-free at (888) 285-4169 

https://ttlc.intuit.com/replies/6419975


New Member
Sep 26, 2019 6:07:44 AM

I need a tracking number for my replacement card

Level 15
Sep 26, 2019 7:33:07 AM

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

Returning Member
Feb 3, 2020 7:01:05 PM

Where is my turbo tax card

Intuit Alumni
Feb 3, 2020 7:05:29 PM

You are not able to track the arrival of your Turbo Visa Debit Card. Your Turbo Visa Debit Card should arrive within 5-10 business days from the date your signed up for it. (Remember: Saturday, Sunday, and official holidays don't count as business days). If you think your card should have arrived by now, please visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.
For more information, please see this TurboTax FAQ: 
https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

New Member
Feb 15, 2020 5:42:54 PM

I'm missing last years tax card and this years

Returning Member
Feb 16, 2020 4:30:29 PM

I never got my turbo tax prepaid card

Intuit Alumni
Feb 16, 2020 4:32:48 PM

Please reach out to the Turbo Tax Prepaid Card customer service to report your card lost:

 

https://turbodebitcard.intuit.com/contact-us

New Member
Feb 26, 2020 7:47:55 AM

My card was suppose to  be expidited and arrive by today and when I call I'm on hold for hours on end is there a different number I can call???

I payed a 15 fee

Intuit Alumni
Feb 26, 2020 9:15:30 AM

@bmedina40 If your card is supposed to be delivered today, there's a good chance that you will receive it by the end of business day. The (888) 285-4169 is the only number available at this time to speak with a representative. However, you can check the website for more information. Here's the website: TurboDebitCard.com

 

Also, visit: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

New Member
Mar 5, 2020 12:47:27 PM

Were is my tubro taxe card located now

Not applicable
Mar 5, 2020 12:52:31 PM
New Member
Mar 8, 2020 4:22:10 PM

Have not received my card getting frustrated with TurboTax at this point the phone number keeps giving me the run around I can't enter a card number I don't have 

Intuit Alumni
Mar 8, 2020 4:29:14 PM

When you call the number for Turbo Prepaid Visa, the best way to get through to a live person is to select the option where your refund was loaded onto a card that is not yours. This will send you over to the fraud department. 

Level 15
Mar 8, 2020 4:47:32 PM

Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.

 

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

New Member
Mar 18, 2020 10:04:49 AM

My turbo card was returned back to the company. I have been trying to contact someone and I’m not receiving an answer from the 1-888... number 

Intuit Alumni
Mar 18, 2020 10:11:33 AM

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options. 

 

https://turbodebitcard.intuit.com/contact-us

 

 

Returning Member
Mar 29, 2020 1:47:44 PM

I need my tracking number

Intuit Alumni
Mar 29, 2020 2:01:59 PM

@Cindy1966 There is no tracking number for the Turbo Card. Call toll-free at (888) 285-4169 to check the address on file, update your address, or have a new card sent to you if it's been longer than 10 business days. Follow the steps below. I have called the system to create these steps for you.

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthday. 
  7. At this point the system should give you an option to get a new card sent or allow you to speak to an agent. 

    Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

 

New Member
Apr 9, 2020 10:57:55 AM

I have NOT yet received my turbo tax debit card

New Member
Apr 15, 2020 3:13:47 PM

I need a new card and I cannot get on the app

New Member
Apr 16, 2020 3:24:29 AM

I NEVER RECEIVED MY TURBO DEBIT CARD! 

Expert Alumni
Apr 16, 2020 9:40:01 AM

If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

@sonniedonnie

New Member
Apr 25, 2020 11:01:32 PM

Where is my tax return, my card should have been here 3 months ago