How do I know if I qualify for the refund advance loan? I don't have the option when inputting my refund bank info.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-refund-advance-program/L4ljXp6TI_US_en_US?uid=lrp7nbvp 

https://turbotax.intuit.com/refund-advance/

Refund Advance eligibility

Here are some of the eligibility requirements to qualify for a Refund Advance loan:

• You’re 18 or older
• Your expected federal refund amount is $500 or more
• You’re not a resident of North Carolina, Connecticut, or Illinois
• You’re e-filing your federal tax return with TurboTax
• Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
• You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
• You aren’t filing on behalf of a deceased taxpayer
• You must report income on a Form W-2, 1099-R, or Sched C
• You must open or have an existing Credit Karma MoneyTM checking account1.

I did everything that I was supposed to do to be eligible fir the refund advance I had a w2 I had a refund of close to 7000 with my state I even had a credit karma account ..but it was not transparent at all it was not clear at what part of the tax filing program I would be able to  apply for the advance from my tax filing process .. after I submitted  the taxes I would surely get the chance to apply but no I actually  unknowingly  forfeited my right to the advance it was  never clear at all and the whole world would actually agree with me. It's a scam they want your money fir the tax service but they don't actually want you ti get the highly promoted tax advance refund.. I am so disappointed  with this service and I would never recommend  turbo tax to anyone especially after the help I got by one if there associates today they basically  told tough luck too late and laughed at me..

I do not agree with that statement , and actually the whole world would see it my way too it actually borderline on fraud , 

I agree. I have been using turbo tax for years. Refund advance I do every year. There was no  where. I seriously think there is a glitch. 

I am right in the same boat with you. I have a really nice lady on the phone now, but she doesn't have the power to fix it, apparently you need to be 'selected'. Not only do you have to be eligible, but you have to be magically 'picked' to get it. Why promote it to the general public if you aren't going to allow most people to receive it. There is some kind of glitch. Instead of admitting that their software is absolute trash, this is what they are telling their loyal employees to tell their 'valued' customers. Absolutely RIDICULOUS!!!!! I will NEVER use Turbotax again. 

Make sure you are not using a TurboTax partner affiliated link to use TurboTax, as this option will not show the Refund Advance option.  

also, if you selected the 5 Day Early Refund Delivery, you will not see the Refund Advance Option.  If the option was selected you can go back to the filing page and go to step 2 and correct your selection.

@Robin45 

So if I put get refund 5 days early I won’t get a loan

Correct.

Here are a couple things to check:

• If you are using a TurboTax partner affiliate link to use the software, the Refund Advance will not be available.
• If you select the 5 Day Early Refund Delivery, you will not see the Refund Advance option, but you can return to the refund selection page and find all the options listed.

See this resource for more information: 

Offer details and disclosures for the Refund Advance program

There has to be a glitch somewhere. I did exactly what I needed to do to apply for the advance and all I saw was 5 days early. I was told It should have been there when it wasn't. I don't think I will use Turbo tax next year as I thought this time would be better and it was not.

This is bull**bleep**!!!! Turbo tax has officially lost my business for good over this refund advance not coming in like they promised!!! **bleep** turbo tax and their scamming **bleep**s!!! That is literally just a way for them to avoid shelling out money to anyone yet still bring in customers!!!! 0 out of 5 stars and I’m contacting the better business bureau!!!!