We do not know what account you are referring to. Are you referring to a credit or debit card? No one in this user forum can help with that. It sounds like you purchased something and the money was put back on your account as a credit instead of giving cash to you. Your issue is with the retailer (?) that issued the credit; they may be simply following their own rules that require them to issue a refund to the original source of payment--which was your card.