Please see the following FAQ regarding a refund for TurboTax Online products. https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-guarantee-apply-to-turbotax-online/00/26340 Please use the following link to contact Customer Support for further assistance as we are not able to assist with billing issues over AnswerXchange. https://support.turbotax.intuit.com/contact/