As long as you haven't already mailed your current paper return, you can switch to the e-filing method (through October 15). Please follow these instructions to change from mail to e-file.
I want to go back to my return so I can change it to e-file
I am on a page that is "HOME" but I am unable to return to the return to e-file. Is there something that can be done?
I am on a page that is "HOME" but I am unable to return to the return to e-file. Is there something that can be done? HELP Please
I am following instructions but program not working... Unable to return to e-file
As long as you haven't already mailed your current paper return, you can switch to the e-filing method (through October 15). Please follow these instructions to change from mail to e-file.
I have already printed my return but have not mailed anything. The only option I have to open my return is to "amend" my return which can not be e-filed. I'm using the free version and do not see the 3 white lines to expand and open my return as instructed too.
Thank you for your help. I was able to find the "file" button to change to e-file without amending my return.
Hi, I'm having the same issue, but I can't find the file button...
You can try these suggestions. <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300331">https://ttlc.intuit.com/replies/3300331</a>
I am having the same issue. Tried hiding taskbar; STILL cannot find the "file" button. I have been working on this for the past six days! I am very upset because I have been doing this for several years , with no problem, but this year... I don't know about next year. I decided to print/mail return after receiving that weird error regarding a "spouse" on my DC return. I received info that I must now PAY to e-file since I changed my mind. I changed my mind because there is something wrong with my printer!!
Same problem with me. Had problems e-filing my New York tax last year with Turbotax and now this. Been using this for over eight years. No customer service on issues like this. Will never use Turbotax again after this frustrating experience. Found out later it would have cost less going to a tax preparer service.
Something must've changed since last year. Last year it looks like there was a file option, and nothing this year.
Upset is beyond how I feel. I always have a problem how people with limited funds are treated, especially since I've reached those ranks. All things should work for all people. I DO NOT WANT to MAIL my return. I have been e-filing since there was an e-file. I was once a paid tax preparer myself! I feel that not having live support is ridiculous here. Who said the computer programmer knew what s/he was doing? Computers ALWAYS need humans, and using human support should not cost a non-paying customer. FRUSTRATED, I am for sure!! I WANT to e-file my return! I received an email encouraging me to do so. I responded because I thought someone had done something different.
When I go to my account, I am taken to a page, with this at the top: "Way to go, Andra! You filed your 2018 taxes." and that is the HOME page. I am unable to do more. Then, when I go to my account, I learn "It looks like you need PLUS benefits to instantly access your TurboTax returns
Pro tip: the IRS charges $50 for a copy and takes up to 75 days"
What is up with this?!? I start out as a FREE customer...and, this!! I DON'T EVEN PAY TAXES; just retrieving withholding taxes from an annuity!! Whew!! What am I to do? ALL I want from you at this time is some HUMAN CARING about a FREE CUSTOMER!! I would be afraid to pay for a service here at this juncture!!
Same here. No way to go back and e`file. This is F'd up!!!!
Yep same problem here. No file option, and all the troubleshooting pages either don't match Turbotax Online or just don't show the File button to reset it. Super annoyed.
Im having the same issue! I can't find the file button, it just asks me why im amending my taxes. I want my money back, this is the worst.
Im having the same issue! I can't find the file button, it just asks me why im amending my taxes. I want my money back, this is the worst.
I got a Turbo Tax Rep on the phone and she helped me. They have to do it on their end. It worked fine after that. No problem.