How do I cancel my payment for tax file, I don't want to e-file with Turbo tax and use another tax preparer. I have already made payment but unable to cancel order.

How do I cancel my payment for tax file, I don't want to e-file with Turbo tax and use another tax preparer. I have already made payment but unable to cancel order. I cannot request callback as I have a foreign no. and customer support number no one is picking up.

799

New Member

Jun 1, 2019 5:31:20 PM

This turbotax policy: Once you have e-filed or submitted your taxes electronically it's like dropping it in the mailbox, you can't get it back. However, there is a REFUND request form from turbotax. Go to, https://support.turbotax.intuit.com/forms/refund-request.jsp

New Member

Oct 4, 2019 1:29:45 PM

I am not filing my taxes through turbo tax. It is not complete. I need a refund for my payment please

Level 15

Oct 4, 2019 1:42:08 PM

Once you pay it’s too late to get a refund for the online version. By paying you are saying you are satisfied since you don't have to pay until you want to print or file.

The satisfaction guarantee only applies to the Desktop CD/download program

https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-guarantee-apply-to-turbotax-online/00/26340

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How do I cancel my payment for tax file, I don't want to e-file with Turbo tax and use another tax preparer. I have already made payment but unable to cancel order.