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New Member
posted Jun 3, 2019 1:37:45 PM

How do I cancel and get a refund for services?

i was charged for tax prep but cannot e file

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1 Replies
New Member
Jun 3, 2019 1:37:46 PM

Here is the best way to contact TurboTax Support>

If you're using TurboTax Online:

  1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
  2. Click Contact in the upper-right corner of your screen.
  3. Ask your question, and then:
    • Post it to our community of experts; or
    • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.