How can identify I’m the same person requesting the advance because it’s saying my credit karma is different?

You are messing with the "advance" way too soon.  Stop.

Refund advance loans are not available from TurboTax at this time.   TurboTax’s loan program typically starts in January and ends in mid-February.   Your tax return cannot be filed until later in January.   One of the options you can select when you are ready to file is to get a refund advance loan,    You do not receive any money until your e-file has been accepted by the IRS—-and the IRS will not begin to accept e-files until at least mid to late January.

And…..do not try to prepare a tax return without ALL of your income documents; you must include every 2023 W-2 on the same tax return.  Employers have until the end of January to issue W-2’s.   Wait until you have all of your W-2’s.

I thought he stated that the advance started in November 

@tlowe4 No.   There are no advance refund loans available from TurboTax now.   And there will not be until later in January.  You misunderstood.