How can I get someone to look at my taxes if they can't see my screen from share my screen when helping me with my taxes

First, restart your computer.

 

Then, clear your cache and cookies.

 

Here's how to clear your cache.

 

Here's how to delete your cookies.

 

Next, try and share your screen with TurboTax support again.

 

@purpleangel03-ad 

The agent can see your shared screen when you give the OK for them to see it.

 

@purpleangel03-ad