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New Member
posted Mar 19, 2020 11:07:25 AM

How can I get on-line support from questions on my tax forms

Hi,

 

I bought the CD Premier and I have completed all the Federal Tax forms; however, I have 3 comments pending to address that came as a result of the "Smart Check", I need help to know what to type in there.

Additionally, I would like a CPA to review my tax forms for accuracy. I had employee stock purchase plan activity and need to make sure that I completed the forms accurately.

How can I get in contact with somebody that can help me with these questions?

 

Thank you

0 3 236
3 Replies
Level 15
Mar 19, 2020 11:17:42 AM

TurboTax Live with live help from a CPA is a feature on online TurboTax---not desktop software.  If you used the CD/download software you are not able to get that live CPA help.  But you can call for help from customer support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

New Member
Mar 18, 2022 4:39:54 PM

i filled a federal 1040 return and uploaded through Turbo Tax.  On line 30, I claimed the 2800 economic recovery amount.  When I got my refund, the 2800 was not included.  They said it was not on the line.  But Turbo tax shows it there.

Level 15
Mar 18, 2022 4:44:26 PM

The IRS shows they already sent it to you.  Double check your bank statements.  It came out back in March-May 2021.  Did you get it?  Line 30 is only if you didn't get the full amount or qualify for more. 

If the IRS thinks they sent it to you but you didn't get it request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received