How can I get a refund on a incorrect Turbotax charge

I finished my taxes and attempted to E-file. I had a free federal return and a $25 charge for my state return. However, after selecting the agree button and transmitting my return I got an error message saying I can't e-file my state return. No big deal I can get to the post office.

But then I noticed that I got a confirmation email saying my credit card was charged for my state return. Since TurboTax isn't able to actually complete my state return I don't feel like they should be charging me, how can I get a refund?

380

Level 15

Mar 13, 2023 5:21:32 PM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

New Member

Mar 13, 2023 5:22:30 PM

Thanks! I'll give that a shot

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How can I get a refund on a incorrect Turbotax charge