The return showing is for Randall R Schmidt and I DID file that return for my son; however, I want my own peraonsl tax return for thename above
Can you give me a telehone number to call to get this resolved. I have not received any advice from you on this problem.
Who can give me an answer to my problem. I want to print a copy of my income tax return for 2018 under the name of Edna R Schmidt, 210 West F St.,Wymore, Ne 68466.
The TurboTax online editions are only for completing one tax return per account and User ID. If you completed one tax return with the account and then completed another tax return with the same account, then the first tax return was over-written and is gone.
If you did have another online account for your tax return, then you have to sign onto the account using the exact same User ID you used to create the account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
This is NOT a chat room but a TrboTax message board forum. You have to wait for someone to answer your question.
When using the online product, each tax return requires a unique account. If you filed both your and your son's tax returns using the same user ID and password, you overwrote the first return you prepared with the second return and the first return no longer exists.
If you created a separate account for each return, then you must log in with the correct user ID and password for the account you are trying to open. If you have forgotten it, you can recover it using this link: https://myturbotax.intuit.com/account-recovery