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New Member
posted Dec 18, 2020 1:48:59 PM

How can I determine how a mistake occurred in my 2018 return?

The IRS sent me notice that I owe back money from an error on my 2018 return. It seems the mortgage interest was entered as double on the 1040 but I do not know how this happened. If this was an error with the software (I filed with turbotax), what course of action can I take?

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3 Replies
Level 15
Dec 18, 2020 2:04:23 PM

Use the TurboTax Audit Support Center and speak with an agent to get assistance with the IRS notice you received - https://support.turbotax.intuit.com/irs-notice/audit-support/

Level 15
Dec 18, 2020 2:05:26 PM

You would have a hard time providing it was a program error since that has apparently not been widely experienced. 

Level 15
Dec 18, 2020 2:18:51 PM

One thing I've seen happen is if you imported any info from your bank it also imported the 1098 and Mortgage interest.  Then you also manually entered it.