Hi. I filed with Turbo tax on March 1st, 2020 for my federal tax return. I still did not receive any return from IRS. refund status check does not work. Could you help?

I filed electronically. Received state return within 2 weeks. IRS refund status now shows error (it was working last year) I guess since now its for tax 2020...Could you please let me know what should I do. I tried call IRS but never reached a real person

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1 Best answer

Level 15

Jan 7, 2021 7:10:25 AM

Only the IRS can give you the status of the 2019 federal tax refund.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

Level 15

Jan 7, 2021 7:10:25 AM

Only the IRS can give you the status of the 2019 federal tax refund.

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Hi. I filed with Turbo tax on March 1st, 2020 for my federal tax return. I still did not receive any return from IRS. refund status check does not work. Could you help?