Only the IRS will know what all they are doing with the return. There's no reason to think that just because the processing is lengthy that you won't ultimately receive a Federal refund you are due.
Here's how to speak to a live agent at the IRS to see if you can learn anything about your delay and if they need any more information from you.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.