Hi , I didn’t receive my tax refund and when I call irs . They told me that it was deposit in my tax TurboTax preparer but I don’t know who is my turbo tax preparer .

I try to call turbo tax but I m unable to speak to a representative. I hand been 2 month now and I m so tired of calling everywhere without solution

4602

Level 15

May 20, 2025 3:01:18 AM

TurboTax does not receive any kind of tax refund, federal or state.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

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Hi , I didn’t receive my tax refund and when I call irs . They told me that it was deposit in my tax TurboTax preparer but I don’t know who is my turbo tax preparer .