hi . I applied last year for taxes in 2023 and I still haven't received the taxes and I can't check anywhere why when I go to the irs in the "where's my refund" section the status is We have received your tax return and it is being processed. the problem is that a year has passed and I haven't received any letter of identification absolutely nothing. what can I do? I called the irs at 800-829-1040 or 800-829-1954 but I can't talk to a person only the robot.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.