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Level 1
posted Apr 16, 2022 1:11:03 PM

Have 2020 installed on laptop from CD, but no longer have box. How can I get my license key?

I need to amend my 2020 return but I have changed laptops since I filed.  I have all of the boxes and CDs going back to 2015 EXCEPT 2020.  I cannot find it.  I have the files to install the 2020 version on my backup of my old laptop, but do not have the license key I need to use it.  Is there any way to get my license key from TT?

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1 Replies
Intuit Alumni
Apr 16, 2022 6:56:07 PM

Please contact our TurboTax Customer Care team here for assistance.


Be sure to enter the correct product, edition, and a detailed description of your issue.  Once you fill out the form you will be given a service ticket number and a phone number to contact customer care. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.