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Level 1
posted Jan 24, 2023 7:01:20 AM

Has anyone else been accepted by the IRS who applied for the refund advance but has not received it hours after acceptance? I also have no email communication

I have not received any communication regarding advance status either. I was accepted by federal and state about 4 hours ago

0 14 866
14 Replies
Intuit Alumni
Jan 24, 2023 9:34:12 AM

Please see this help article on the Refund Advance application process.
Click on How will I know if I'm approved for Refund Advance and how long does it usually take?
Refund Advance
 

Level 2
Jan 24, 2023 10:45:18 AM

Same here. Called Credit Karma. They had no idea what they were doing and told me to call Turbo Tax. Turbo Tax told me to call Credit Karma. This happened 3 more times and finally Turbo Tax finally gave up and said, just wait. Well, it's been 24 hours and still nothing. What a scam. Never using Turbo Tax again. Judging from Twitter and Reddit, it seems like a lot of other people are having issues and are getting the runaround too. 

Level 1
Jan 24, 2023 11:27:39 AM

I follow some refund forums and have seen some of the same kind of feedback. It's as if there's not a uniform process as presented in the FAQ's since some are receiving immediate deposits, some made to wait hours-days, some receiving emails and some not. I feel like at a bare minimum, there should be some kind of communication regarding the advance at acceptance especially if you were so-called pre-approved. 

Level 2
Jan 24, 2023 12:41:11 PM

Just called again after being told to call after 24 hours. Received zero new information. I had to sit and wait for the customer service to read the FAQs that I could've read myself. Just such a scam. Never using Turbo Tax again. 

Level 2
Jan 26, 2023 2:56:04 PM

Any updates regarding the refund advances??

Returning Member
Jan 26, 2023 3:07:58 PM

Have got any news bout the advance 

Returning Member
Jan 26, 2023 3:08:46 PM

Any news

Level 1
Jan 26, 2023 3:10:42 PM

Still absolutely nothing. No communication on it all. 

Level 1
Jan 26, 2023 3:11:51 PM

Zero communication on it from TurboTax, the bank the advance goes through or credit karma. Nothing 

Returning Member
Jan 26, 2023 3:11:58 PM

Thanks just applied 2 hours ago

Level 2
Jan 26, 2023 3:16:26 PM

A member posted in the community an hour ago they just received the email notification and refund advance deposit at the same time.

 

Hopefully we get some type of status update soon.

Returning Member
Jan 26, 2023 3:34:22 PM

Sweet do you know when they applied

 

Level 2
Jan 26, 2023 3:39:36 PM

They said applied yesterday 1/25 at 11:30am.

Returning Member
Jan 26, 2023 6:05:35 PM

I am in the same boat. Applied earlier today and all approved.