Why was my federal tax refund of $4583.00 reduced to $383.00 because of a mistake that the turbotax program made, Your program guaranteed it double checked my return and that 100% accuracy was made, Filing my taxes was suppose to be free, but that was not the case we still had to pay over $100.00 to file. I need answers as to what went wrong, we received a letter from the IRS saying that there was a error on the 1040 form of your program about the ( Recovery Rebate Credit) in which they caught and changed our refund, that is a very big mistake but you guy,s still got paid.
Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds
Or call 1-800-829-1954
If your refund is short $4,200 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30.
Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account
If you are Married Filing Jointly also check your spouse's tax account.
If you checked your bank account in the March - May 2021 timeframe and there is not a $4,200 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received