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New Member
posted Jun 6, 2019 9:58:00 AM

Every time I go to where is my refund and put in my information it says I have entered the wrong information or that I have to wait 24 hours. it's been 2 week's since I filed and it's been accepted bu

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1 Best answer
Level 15
Jun 6, 2019 9:58:02 AM

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

3 Replies
Level 15
Jun 6, 2019 9:58:02 AM

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

New Member
Jun 6, 2019 9:58:03 AM

Thank you. I was entering the whole amount

Not applicable
Jun 6, 2019 9:58:05 AM

I have the same problem. It's keeps telling me I entered the incorrect information. I have NOT entered it incorrectly. I live in Florida, we don't pay state income tax. I have entered the info numerous times and still it says I entered incorrectly. I received an email that my return was ACCEPTED. It's been a week since I filed. Why is the WMR tool saying I've the wrong info and not giving me the status?