Error msg when trying get the advance "The Credit Karma member must be the same person as the primary taxpayer applying for Refund Advance."? And how do I fix it ASAP?

Trying to file and get the refund advance. I keep receiving that error message that will not allow me to continue filing and I have went and checked and the accounts have the exact same information bc it's me!

2369

Level 15

Feb 10, 2025 12:22:13 PM

If the primary taxpayer on your tax return isn't the account holder on your Credit Karma account, Credit Karma may not be able to process your advance. Check to see if the primary taxpayer on your tax return is the same person whose name the Credit Karma account is in.

To check this in TurboTax Online:

Open TurboTax Online
Select Tax Home in the left pane
On the Hi, let's keep working on your taxes! screen, select the dropdown to the right of Personal Info, then select Continue or Review/Edit
On the Personal info summary screen, the primary taxpayer will be the first person listed

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Error msg when trying get the advance "The Credit Karma member must be the same person as the primary taxpayer applying for Refund Advance."? And how do I fix it ASAP?