Does turbotax refund the chrges i paid to use service? i already paid for service and requested refund with no reply

It depends.

TurboTax does not typically refund if you merely changed your mind.

I would call customer support later in the week when they are not swamped. Phone is (800) 446-8848.

You can request a refund for the desktop software at this link

https://support.turbotax.intuit.com/forms/refund-request.jsp

The 60 day money back guarantee does not apply to TurboTax Online or the mobile app.