Screen says we cannot provide any information about your refund make sure to verify your filing date check tax preparer and verify you received the acknowledgment email
Look at your actual 2018 return to get the federal refund amount. Be sure you are using what is displayed on your 1040, Line 20a for the Federal refund amount.
Use only the Federal refund amount. Do not use any combined total figure that includes the state refund.
And
if you are paying your fees out of the Federal refund, use the Federal
amount without regard to the fee subtraction; i.e., the amount before
any fees are subtracted.
You said you previously had one bar with that tool. If
you were able to find your return with WMR previously, but it can't find
your info now, then you can phone the IRS and ask them about your
return. If the IRS received your return and started processing it,
they are the only one who will know what all they are doing with it and
why you are no longer able to find it.
Here's how to maneuver through their phone tree to reach a live agent.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.