For inquiries regarding a Turbo Tax billing/refunds related to filing fees, please contact TurboTax customer service/support through their contact website during business hours.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -