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Level 1
posted Mar 8, 2020 9:03:46 AM

Did anyones 2019 tax filing disappear. I have the icon but cannot access my half finished turbo tax

0 8 1082
1 Best answer
Level 1
Mar 9, 2020 6:58:28 PM

They fixed mine. One letter in the license was wrong. Changed it and all came back

8 Replies
Intuit Alumni
Mar 8, 2020 11:59:26 AM

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

New Member
Mar 9, 2020 5:55:34 PM

All of my files are lost even going back to 2017.

 

Intuit Alumni
Mar 9, 2020 6:14:24 PM

Please see the above response from KatrinaLO

New Member
Mar 9, 2020 6:37:19 PM

That did nothing.  All Turbo Tax files going back to 2017 lost.  No other saved files are lost, only turbo.

New Member
Mar 9, 2020 6:39:48 PM

Cleared cache and nothing.

Level 1
Mar 9, 2020 6:58:28 PM

They fixed mine. One letter in the license was wrong. Changed it and all came back

New Member
Mar 19, 2020 3:58:29 PM

My 2019 tax file completely disappeared from my iMac Pro. All I have left is a pdf file of it and the hard copy I printed. Using Deluxe, not Premier. HELP!!!!!!

Intuit Alumni
Mar 20, 2020 10:23:10 AM

Please see the below FAQ for help.

 

Find your tax data file in Mac - Community