You’ll receive your Refund Advance virtual card info within 1 hour of the IRS accepting your e-filed return, by email. Any balance of your tax refund remaining will be sent to you after the IRS has accepted and processed your tax return, usually within 21 days. You’ll be able to start spending online with your card information after setting up your Turbo Card account.
Also, a physical Turbo Card will be mailed to you within 5 to 10 business days. The remainder of your refund (minus the Refund Advance amount and any TurboTax fees) will be loaded onto the card when the IRS or state tax authorities distribute your refund (typically within 21 days from IRS acceptance).
Please click the TurboTax Help link, listed below, to learn more.
https://turbotax.intuit.com/refund-advance.
If you have not received the refund advance email, please check your spam or junk folder.