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New Member
posted Oct 21, 2024 9:51:21 AM

Cannot cancel order for incorrect desktop download (2023). need 2024

I was just charged for the wrong turbo tax premier.  Order # [removed].  I tried to immediately cancel but this was not an option.  Please advise.

0 2 3622
2 Replies
Level 15
Oct 24, 2024 9:50:43 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Oct 24, 2024 11:40:52 AM

2024 Desktop won't be available until late Nov or Dec of 2024.

 

...and the early versions will be pretty crude without many of the full IRS updates, and it will be requiring major software updates all during January of 2025.  Don't attempt to file until after the mid-Feb updates...mid-March is safer.