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New Member
posted Feb 26, 2024 8:13:48 AM

Cannot access to do Personal Tax. Keep bringing me back to screen "Tell us a bit about you and your taxes". But no problem with Business Tax.

I have not problem working in Business Tax but I cannot start on my Personal Tax. It keeps asking "Tell us a bit about your and your taxes" again and again.

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1 Replies
Expert Alumni
Feb 26, 2024 9:54:16 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.