Cancel my 2020 turbo tax. My husband passed away. I am not sure what the accountant will need. How do I cancel the order and make sure my credit card is not charged?

Level 15

Oct 29, 2020 5:00:16 PM

Are you an Advantage member with an annual subscription? Was it registered to you or your late husband? If it was your late husband's account, are you able to log into the Advantage account that was used?

If you can log in, see this FAQ on how to cancel an Advantage subscription:

FAQ: How do I cancel my TurboTax Advantage subscription?

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/01/25548

New Member

Oct 29, 2020 5:10:04 PM

I tried that and it didn't work. Can't I talk to a human and help me get this done?

Level 15

Oct 29, 2020 5:12:13 PM

If the credit card on the account is no longer valid then the account will automatically be closed .

Level 15

Oct 29, 2020 5:12:54 PM

@william-francesc wrote:
I tried that and it didn't work. Can't I talk to a human and help me get this done?

I'm not sure what "didn't work" means since you didn't describe the roadblock. But if you wish to talk to someone at TurboTax Support, you can use this contact form to get a phone number during business hours:
https://support.turbotax.intuit.com/contact

For product, indicate in the dropdown list that you are using the CD/download version.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

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Cancel my 2020 turbo tax. My husband passed away. I am not sure what the accountant will need. How do I cancel the order and make sure my credit card is not charged?