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New Member
posted Jun 3, 2019 11:28:45 AM

Can you please confirm me the fax number and address to send the form 3911 as I did not receive the refund check?

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6 Replies
Level 15
Jun 3, 2019 11:28:45 AM

The fax number and address would be on the Form 3911 that you received from the IRS.  TurboTax would not have that information.

Contact the IRS concerning any federal tax refund.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

New Member
Jul 29, 2019 9:22:32 AM

My home address is [address removed] & my phone number is [phone number removed].

Level 15
Jul 29, 2019 10:00:17 AM

@Brakins1216 PLEASE, PLEASE remove your address from your message.  This is a Public user forum.

Click on the three dots in the upper right of your message to open the links to Edit your post.

Your phone number was already removed by the forum software.

New Member
Apr 27, 2020 8:45:00 AM

My New mailing address is:

[PII removed]

My old mailing address is:

[PII removed]

Employee Tax Expert
Apr 27, 2020 12:27:50 PM

It depends.

 

Form 3911 will be mailed to the office where you would normally file your tax return if you were to mail it in.

 

Please see the attached link with instructions on where to file your form.  The addresses vary by state.

 

Addresses to file a return with the IRS

New Member
Jul 30, 2020 9:03:19 AM

the one they gave me is [phone number removed]