I received a CP12 notice saying that they do not agree with my Adjusted Gross Income, their value being about $4800 higher than mine, grossly reducing my refund. I can send you a pdf file for your review.
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If you purchased Audit Defense, we can tell you how to contact that company to help with an IRS letter.
If you did not purchase Audit Defense, you can get free help with an IRS letter from TurboTax free Audit Support Center. To get the phone number, at the link below click the blue "Get Help" button and follow the prompts.
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See if this from the IRS helps https://www.irs.gov/individuals/understanding-your-cp12-notice