I don't have the card I quit using it after I got my taxes .my stimulus check was sent to this card and I can't access my account without a card number because I forgot my login info .I ordered a new card but I would like to get into my account before it gets here 

If you don’t know your account login information, call 888-285-4169 for assistance.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.  

If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen).

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

For additional questions, including how to receive a check, please go to our Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

I can't remember my TurboTax prepaid car password to get into my account

Literally have the same exact problem and turbo tax is not being any help at all.   I can’t call to get my password reset because without having the card I can’t connect to someone.  It ask you to select the last four digits of your card, but yet I don’t have the card. It was sent to my old address and they sent it back to whoever the carrier was.  

I lost my card and don’t remember my password to the TurboTax card there’s no way for me to reset my password 

If you no longer have access to your Turbo Visa Debit Card, you have two options:

1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.

2) If you don’t know your account login information, call 888-285-4169 for assistance.

You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

If calling, please be patient. It might take a number of attempts to get through.

I cannot remember my password nor my username I dont think. 

I have my turbo card. So when I put forgot password it takes me where I put in my card number, social and the cvv code. And it says incorrect. 

Im not sure what to do. And I need help. 

I have tried calling the help desk and get disconnected. And no one connects. 

If you received your refund on a prepaid debit card in the tax year 2018 or 2019, here is what you need to know: 

• I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do.  If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit. 
• I don't have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly.  We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible. 

Follow these steps to request a replacement card when you call:

1. Listen to the recording (you cannot skip it) 
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

Saidrick McCree I can't remember my password and I have to put the turbo tax card information in I can't cause I lost my card

I’m having the same problems! Then I can’t get anyone on the phone it’s driving me crazy!

@quanda92 Please see below for information on how to reset your password. You will need to click on Forgot Password. You will also need to have your card number, social security number, and CVV number in order to reset your password. 

https://secure.turbodebitcard.intuit.com/login

I cant remember my password for my intuit prepaid visa card account

Info on the Debit card :

https://turbotax.intuit.com/stimulus-check/turbo-card/

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

I can't remember my password for Turbo on

I can't remember my pw and can log in due to email that i no longer have

You do have a problem ... you can use your userID, phone, email or OTHER to get into your account.  Once you do have access please update your information so you don't have this issue again.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method.

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information