That is a question to ask the third party bank and the debit card company ...
Did you have the TT fees withheld from the federal refund and the balance sent to your bank account or debit card ?
If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
I haven't got my card yet I want to transfer my TurboTax money to my bank account
Hello has anyone found out how to transfer funds to a bank account from our turbo tax account
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card: