Did you purchase desktop software for a computer that does not meet the system requirements?
To request a refund for a TT product
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2
You can still use online software if your computer does not meet the requirements for the desktop download. You cannot pay for online software using the license key, though. Online is priced very differently.
ONLINE 2024
https://turbotax.intuit.com/personal-taxes/online/