If you chose to pay your TurboTax fees by having them deducted from your federal refund---instead of paying with a credit or debit card before you e-filed --- then you agreed to have your refund go first to the third party bank. The third party bank takes out the amount you owe to TurboTax, keeps the $40 ($45 in CA) refund processing fee for itself, and sends the rest of the refund to you.
How can I see my TurboTax fees?
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
First you need to check the IRS refund site to see if your refund was issued, and look to see how much they issued.
Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com