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Level 1
posted Mar 4, 2020 7:24:04 AM

Been longer then 24 days

Been longer then 24 days....the estimated date was feb 28th.... I cant reach anyone to check it... Says its still being processed for over a week now... I did the direct deposit... I checked the account numbers...every thing was correct... Is there a better number, or way to talk to someone about my return.... Thank u..

0 4 577
1 Best answer
Level 15
Mar 4, 2020 7:26:47 AM

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

4 Replies
Level 15
Mar 4, 2020 7:26:47 AM

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

Level 2
Mar 4, 2020 7:32:03 AM

i did all that and got a human on the phone not a lot of help though he said it has to do with the insurance paper and they sent me a letter which i haven't got from a week ago now he also said it could be as long as 45 more days to get my taxes after i send them what they need from me TT should give us all refunds for not prompting for the 1095-A how did we know it was going to hold our money up for so long

Level 1
Mar 4, 2020 7:36:35 AM

Thank u so much... I been trying everything... Ima do this now.   Thank u

Level 1
Mar 4, 2020 7:41:11 AM

I did the insurance to through can community... I have my 1095-a , they never asked me for it when i filed.. What should i do..