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New Member
posted Jun 1, 2019 10:28:56 AM

All I want to know is when I'll get my refund from Intuit/TurboTax for a disc I returned. Who do I call?

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1 Best answer
Level 15
Jun 1, 2019 10:28:57 AM

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)

Intuit Inc.

ATTN: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158

After we receive the above information, we will credit the account that was charged for the order within 5 to 9 business days.

3 Replies
Level 15
Jun 1, 2019 10:28:57 AM

Shipping Address (if using a courier, like UPS, FedEx, etc.)

Intuit Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158

Mailing Address (if using U.S. Postal Service)

Intuit Inc.

ATTN: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158

After we receive the above information, we will credit the account that was charged for the order within 5 to 9 business days.

New Member
Jun 1, 2019 10:28:59 AM

I mailed it to the above address. USPS said Intuit received it on 2/10/18 but I still don't have a refund.  What do I do?  There seems to be no way to reach a person who can help me.

Level 15
Jun 1, 2019 10:29:00 AM

If you would like to speak with a Turbo Tax representative via phone please follow the steps in the link below.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number</a>
Use the words BILLING ISSUE (not Refund) in your question.