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posted Apr 20, 2023 10:01:13 AM

After checking my Intuit receipt. I find that I can do up to 5 returns. I have completed one. How do I a new return?

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2 Replies
Level 15
Apr 20, 2023 10:03:14 AM

Your post shows you are using the Deluxe online edition.  The online editions can only be used for one tax return per account and User ID.  To start another tax return using the online editions you will need to create a new account and a new User ID - https://turbotax.intuit.com/personal-taxes/compare/online/

 

Only the TurboTax desktop CD/Download editions purchased and installed on a personal computer offer 5 free federal e-files and can be used to complete as many tax returns as needed.

Level 15
Apr 20, 2023 10:23:09 AM

What does it say on your receipt?  Did you maybe buy the Desktop CD/Download version?  If you bought the Desktop program did you get it installed and activated with the 16 digit License Code?  It shows you are posting from the Online web version but if you used the Desktop program go up to FILE - NEW.  

 

The Online version has the menu down the left side in a black/grey bar.  The Desktop program has the tabs going across the top.