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New Member
posted Apr 9, 2024 4:39:38 PM

Additional ID Verification Problem

While e-filing at the Additional ID Verification, the software will not populate the state when clicked. Cannot go forward without this.

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1 Replies
Expert Alumni
Apr 10, 2024 8:04:44 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

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