In March of 2022 we paid for turbo tax to do our 2021 taxes. We worked with a tax specialist to prepare and actually paid what we owed to someone. We learned that the Turbo Tax Tax Specialist NEVER filed our taxes. We still paid the $200 plus. All we want is for turbo Tax to complete and file our 2021 taxes so we can file our 2022 taxes this year. I call customer and the auto attendant does not allow us to talk to someone live. Please advise.