This is with the cd version. I am amending my 2018 in a situation where I am going from itemized deductions to standard, I am going from 15k deductions to 12k which I know will reduce my income-tax refund from $5400 to about $4900. Instead it creates a return with my getting additional money. I have tried it 6-10 times and the funny part is the CA state does work half the time. I created a few backups first so I could go back and the answers are always the different but never correct.
It is simple change, in one of the answer pages it will ask me if I am going to a "standard deduction" I say yes and it shows me that my tax return will be going down. From $5400 to $4900, but it still will create a return with my getting more money.
HELP!
To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.