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TurboTax Audit Support

SOLVEDby TurboTax13Updated 2 weeks ago

We can help you with your letter or notice from the IRS.

Select which tax year the letter is referring to. You can usually find it somewhere near the top.

If you got a 12C letter for Form 8962, go here for instructions.

If you got a letter for something else, call us at 800-624-9066. We’ll help you identify the type of the letter you received, why you were contacted, and provide expert advice on how to move forward.

Every personal TurboTax return is backed by our Audit Support Guarantee for free one-on-one audit guidance from a trained tax professional.

If you bought Audit Defense, create or sign in to your Audit Defense account to get started. You can also contact TaxResources Tax Audit Defense Customer Service Department at (877) 829-9695 or intuit.audit.sales@taxaudit.com.

Tip: Have your notice and your tax return handy when you call.

Don’t remember if you purchased Audit Defense? Sign in to your TurboTax account, select the tax year under Your tax returns & documents, and select View order details. If you have PLUS, Max Benefits, or Premium Services listed, then you purchased Audit Defense. In TurboTax CD/Download, it’s called Audit Defense for TurboTax CD/Download.

If you didn’t buy Audit Defense, select the year your letter is referring to above and follow the steps for help.

Helpful IRS info

There are a few ways to contact the IRS:

The IRS has some resources to understand your notice along with information to set up a payment plan.

We’ve drafted a sample response letter you can use for reference.

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