Sign-in is temporarily locked

You'll get an error message when trying to sign in to TurboTax if you enter the incorrect user ID and password combination too many times.

We know that being locked out of TurboTax can be inconvenient, but this ensures a high level of protection to your personal information.

If you're temporarily locked out of your account, a pop-up will appear notifying you that you must wait 14 minutes before trying again.