If you’re having trouble signing in to your Intuit Account to access TurboTax, we’re here to help you get in. We’ll show you how to sign in if you lost or forgot your user ID or password or if you're locked out of your account, or recover your account if you can’t get a verification code. Read further to learn other sign-in tips and troubleshooting.
Note: If you can sign in to your Intuit Account, but need to update your contact info, we have instructions to help you.
I forgot my user ID or password
If you forgot your user ID or password, but still have access to your phone or email on file, you can still access your account. This is the fastest way to access your account if you lost or forgot your credentials.
- Go to our sign-in help page.
- Enter the phone number, email address, or user ID for your account.
- If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
- Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
- When prompted, reset your password. Or, you can select Skip.
If that doesn’t work, select Try something else to verify your identity and account ownership a different way.
We'll ask additional questions about you, such as your last name, date of birth, Social Security number, and zip code, to verify your identity.
I'm locked out of my account
If you're locked out of your account because you've exceeded the number of sign-in attempts, you can wait 15 minutes and try again. You can also choose to get a code texted to your phone, or select Sign in a different way.
After you select Sign in a different way, you'll be able to enter a password, get a code texted to your phone, get a code emailed to you, or choose another verification option (date of birth, Social Security number, etc.).
I lost access to my phone or email address
If you lost or forgot your user ID and password, and no longer have access to your phone or email on file, use the Account Recovery Request form in this section.
To complete the request, you'll need a high-quality image of your proof of identification, such as a driver's license or state ID. We recommend that you use your mobile phone to take photos of the front and back of your ID to submit with your request, to speed up response time. We'll process your request within one business day. Our business hours are 7 days a week, from 5 AM to 9 PM PT.
For your security, only you can make changes to your Intuit Account. Our support team doesn't have access to update or modify your account information.
- Use your mobile phone to take a high-quality photo of your driver's license, state ID, passport, or notarized document.
- Fill out the form below with your info, and upload your ID or document.
- Within one business day, look for an email from email@example.com with the next steps. If we approve your request, you'll receive a link to reset your password.
Note: This form is currently available only in English.