I'm trying to submit my delete or download request and I’m not able to. Why is that?

There are a couple reasons why you might not be able to submit your request to download or delete data.

We’re still working on another request you sent
We process one data request at a time, so you aren’t able to send a delete or download request until any other requests you’ve sent are completed. This can take up to 45 days.

There’s something for you to do
It could be there’s an action you need to take within the offering you’re requesting to delete data from before we can start working on your request. This is most common for QuickBooks customers with paid subscriptions, or for QuickBooks accounts where multiple people and Intuit Accounts are connected to a single company. We’ll let you know if this is the case for you.

If you receive an error telling you there's an action for you to take in the offering, it’s very important that you return to your Intuit Account to confirm you completed the action. This will resubmit your request.

To confirm you completed the action, navigate to the screen in your Intuit Account that tells you there’s something for you to do in the offering before we can get started on your request. You should have received an email with a link to this page, or you can find it in the Data privacy section of your Intuit Account.

On the bottom of that screen, there is a checkbox for you to check once you complete the actions within the offering. Checking this box and selecting Continue will resubmit your request.

Our system is getting some work done
If you receive an error letting you know our system is getting some work done and we aren’t able to complete your request right now and to try again, please wait one week before you try again.