If you signed into TurboTax through the TurboTax website instead of through your Uber driver dashboard, you won’t see your Uber discount applied to your TurboTax account.
Important: Access TurboTax from your Uber driver dashboard to get your discount applied. You can access TurboTax by selecting Tax Information in your driver dashboard. Don't go directly to the TurboTax website to access your tax return.
This applies whether you're starting your tax return for the first time, continuing your tax return in TurboTax, or filing your tax return in TurboTax. By starting on your Uber driver dashboard, it ensures you'll get the Uber discount on your TurboTax return.
When visiting TurboTax for the first time from your Driver Dashboard
If you're accessing from the Tax Information page, select the Start for free button on the TurboTax offer banner at the top of the page.
If you don't already have a TurboTax account, you'll be asked to set up a user ID and password before you can start your return.
If you don't think your discount has been applied to your order when you're about to finish filing your return, go to your Uber driver dashboard and access TurboTax from Tax Information. Finish your tax return and get to the Review your order screen (in the File section). You'll see the message Your discount has been applied.
Our agents are unable to apply or issue refunds for Uber partner discounts if the return was prepared at the regular TurboTax.com site.