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I got a CP14 notice from the IRS

SOLVEDby TurboTax211Updated November 22, 2023

A CP14 notice means that you owe money on unpaid taxes, usually because a payment is missing or incomplete.

If you already paid your tax bill, the IRS might not have processed it yet. Especially if your name is different from your 2022 tax return, as the IRS has to manually process your payment.

If you get a second notice, make sure you have enough money available and don't cancel your checks.

Select your situation to learn your next steps.

Many taxpayers in California are getting CP 14 notices, even though the IRS payment deadline was extended due to disaster declarations.

Most California taxpayers still have until October 16 to pay, per the IRS.

You don't need to call the IRS or TurboTax to address this.

  • Pay the amount owed by the date on the notice (see the electronic payment options). If you can't pay the full amount you owe, you can make payments
  • Correct the copy of your tax return that you keep for your own records

Check your payment records, like bank transactions and checks, to make sure that you or the IRS didn't miss anything.

Contact the IRS within 60 days from the date of your notice by:

  • Calling the phone number on your notice
  • Sending a response via certified mail
    • Include a copy of the notice and allow 30–60 (or more) days for a resolution

Our TurboTax Audit Support Guarantee gives you free audit guidance from a trained tax professional to help you understand your IRS notice and answer all your audit-related questions.

When you file your taxes with these TurboTax products, you get:

  • One-on-one audit guidance from an experienced tax professional;
  • Year-round answers to your audit questions; and
  • Assistance with what to expect and how to prepare for the audit.

To get started, visit our Audit Support Center.

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